Port’Alba (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.
Information We Collect
We may collect:
- Name and contact details
- Delivery address
- Order history
- Payment information (processed securely by Square)
- Device and browser information
- Any details you provide when contacting us
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Improve our menu and services
- Communicate with you
- Maintain security and prevent fraud
- Comply with legal requirements
Payment Processing
All payments are handled securely through Square. We do not store or access your full card details.
Sharing Your Information
We do not sell your information. We only share data with:
- Square (for order + payment processing)
- Delivery partners
- Legal authorities when required
Cookies & Tracking
We may use cookies to:
- Improve your browsing experience
- Analyse website performance
- Remember your preferences
You can disable cookies in your browser settings.
Data Security
We take reasonable steps to protect your information from unauthorised access, misuse, or loss.
Your Rights
You may:
- Request a copy of your data
- Ask us to correct inaccurate information
- Request deletion of your data (where legally allowed)
- Opt out of marketing communications
Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us:
Port’Alba – Southend‑on‑Sea Address: 36–37 Eastern Esplanade, Southend‑on‑Sea, SS1 2ES Email: info@portalba.co.uk Phone: 01702 312 064